General Inquiries
Start with the basics
General Inquiries
Start with the basics
What is APNCloud?
APNCloud is a full-service domain registration and web hosting company offering domains, shared hosting, WordPress hosting, VPS, dedicated servers, business email, and SSL certificates from a single platform. We focus on reliable performance, transparent pricing, and responsive support for individuals, freelancers, and businesses of all sizes.
What services does APNCloud offer?
We offer domain registration and transfers, shared hosting, managed WordPress hosting, VPS hosting, dedicated servers, business email hosting, SSL certificates, and website migration services. All services can be managed from one central account dashboard.
Who is APNCloud best suited for?
APNCloud serves individuals launching a first website, freelancers and agencies managing multiple client sites, small and medium businesses, and larger organizations needing dedicated infrastructure. Our plans scale from entry-level shared hosting up to fully customized dedicated servers.
Do I need technical knowledge to use APNCloud?
No. Our shared and WordPress hosting plans include an easy-to-use control panel and one-click installers, so no coding or server administration experience is required. If you choose VPS or dedicated hosting and want full control, our support team can still help with setup and configuration.
Where are APNCloud's servers located?
Our infrastructure is distributed across multiple secure, high-availability data centers to provide low latency and strong uptime for customers in different regions. Specific data center options are shown during checkout for each hosting plan.
Which control panel does APNCloud provide?
Most hosting plans include an industry-standard control panel for managing files, databases, email accounts, domains, and SSL certificates from your browser. The exact panel depends on the plan you choose and is listed on the plan's feature page.
Can APNCloud migrate my existing website for free?
Yes, we offer free website migration assistance for most shared, WordPress, and VPS plans when you switch to APNCloud from another provider. Our support team will coordinate the transfer to minimize downtime.
How do I get started with APNCloud?
Simply choose a domain or hosting plan from our website, complete checkout, and you will receive setup instructions and login details by email. From there you can access your control panel, install your website, and contact support anytime for help.
Does APNCloud offer a money-back guarantee?
Yes, most new hosting purchases include a money-back guarantee period as noted on each plan's order page, so you can try the service risk-free. Domain registrations and certain add-ons are excluded from this guarantee.
Can I use my own domain if I already own one elsewhere?
Absolutely. You can keep your domain with your current registrar and simply point its nameservers or DNS records to your APNCloud hosting, or transfer the domain to us later if you prefer managing everything in one place.
Does APNCloud support e-commerce websites?
Yes, our hosting plans support popular e-commerce platforms and shopping cart software, and higher-tier plans include the resources needed for product catalogs, checkout, and traffic spikes. SSL certificates for secure checkout are also available.
Is there a mobile app to manage my APNCloud account?
Account management is available through our web-based client dashboard, which is fully responsive and works well on mobile browsers. A dedicated mobile app is not currently required to manage your services.
Can agencies manage multiple client accounts under one APNCloud login?
Yes, agencies and freelancers can manage multiple client domains and hosting accounts from a single APNCloud login, with the option to organize services for easier tracking. Contact support if you need sub-account access for team members.
Does APNCloud offer reseller hosting plans?
Yes, reseller hosting plans are available, allowing you to host multiple client websites under your own brand with white-label billing options. Reach out to our sales team for reseller-specific pricing and terms.
Domains
Register, transfer, and renew
How do I register a new domain with APNCloud?
Search for your desired domain name on our website, select an available extension, and complete checkout with your contact details. The domain is activated automatically and appears in your account dashboard within minutes.
Which domain extensions can I register through APNCloud?
We support a wide range of popular extensions including .com, .net, .org, .info, country-code domains, and many new generic extensions. The full list of available TLDs and pricing is shown on our domain search page.
How do I transfer a domain I already own to APNCloud?
Unlock the domain at your current registrar, obtain the transfer authorization (EPP) code, and submit a transfer request through your APNCloud account. Most transfers complete within 5-7 days once approved by both registrars.
Is domain privacy protection included?
Domain privacy (WHOIS protection) is included free or available as a low-cost add-on depending on the extension, and it hides your personal contact details from the public WHOIS database. Some country-code extensions do not support privacy protection due to registry rules.
How do I renew my domain before it expires?
You can renew manually anytime from your account dashboard, or enable auto-renewal so the domain renews automatically using your saved payment method. We send renewal reminder emails well before the expiration date.
Can I enable auto-renewal for my domains?
Yes, auto-renewal can be turned on or off individually for each domain in your account settings. We recommend keeping it enabled to avoid accidental expiration and loss of your domain.
How do I point my domain to APNCloud hosting?
Update your domain's nameservers to the ones provided in your hosting welcome email, or add DNS records manually if you are hosting elsewhere. Nameserver and DNS changes are managed from the Domains section of your account.
What happens if my domain expires?
An expired domain enters a grace period during which you can still renew it at the normal price; after that it may enter a redemption period with an additional recovery fee. If not renewed, the domain is eventually released and becomes available for anyone to register.
Can I register a domain without hosting?
Yes, you can register and manage a domain through APNCloud without purchasing hosting, and point it to any hosting provider you choose. You can always add hosting later from the same account.
How do I add or update DNS records for my domain?
DNS records such as A, CNAME, MX, and TXT can be added, edited, or removed from the DNS Management section of your domain in your account dashboard. Changes typically propagate within a few hours depending on your record's TTL.
Can I use a domain I registered elsewhere with APNCloud hosting?
Yes, simply update the nameservers or add the required DNS records at your current registrar to point to APNCloud hosting, without needing to transfer the domain itself. Transferring is optional if you want everything managed in one account.
What is a domain lock and should I keep it enabled?
A domain lock (transfer lock) prevents unauthorized transfers of your domain to another registrar. We recommend keeping it enabled and only disabling it temporarily when you intend to initiate a transfer.
Can I change the contact information on my domain registration?
Yes, you can update registrant, administrative, and technical contact details for your domain anytime from your account dashboard. Some changes may trigger a verification email as required by ICANN policy.
Does APNCloud support IDN (internationalized) domain names?
Yes, we support internationalized domain names that include non-Latin characters, which are registered and displayed using their Punycode equivalent. Availability depends on the specific extension you choose.
Shared Hosting
Affordable hosting for everyday sites
What is shared hosting and who is it best for?
Shared hosting places your website on a server alongside other websites, sharing resources to keep costs low. It is ideal for personal websites, blogs, portfolios, and small business sites with moderate traffic.
What storage and bandwidth do I get with shared hosting?
Each shared hosting plan lists specific storage and bandwidth allowances, ranging from starter plans to higher-tier plans with larger or unmetered allowances. Full specifications are listed on the pricing page for each plan.
Which control panel is used for shared hosting?
Shared hosting accounts include a full-featured web-based control panel for managing files, databases, email, domains, and one-click app installs. Video guides and documentation are available to help you get started.
Can I host multiple websites on one shared hosting plan?
This depends on your plan tier; some plans support a single website while higher tiers allow multiple domains and websites on the same account. Check the plan comparison table to see the addon domain limit for each option.
Is a free SSL certificate included with shared hosting?
Yes, all APNCloud shared hosting plans include a free SSL certificate that is automatically installed and renewed for your domains. This secures your site with HTTPS at no extra cost.
Can I upgrade my shared hosting plan later?
Yes, you can upgrade to a higher shared hosting tier or move to VPS at any time from your account dashboard. Upgrades are typically applied instantly with prorated billing for the remainder of your term.
What happens if I exceed my shared hosting resource limits?
If your site approaches its resource limits, we will notify you so you can optimize your site or upgrade your plan before any interruption occurs. Sustained excessive usage that affects other customers may require moving to a VPS or dedicated plan.
Do you provide a website builder with shared hosting?
Yes, a drag-and-drop website builder and one-click WordPress installer are available on shared hosting plans for building a site without writing code. Templates are included for common site types such as portfolios, blogs, and small business pages.
Does shared hosting support PHP and MySQL databases?
Yes, all shared hosting plans support multiple PHP versions and include MySQL/MariaDB databases managed through the control panel. You can switch PHP versions per site if your application requires a specific one.
Can I install applications like e-commerce or forum software?
Yes, a one-click installer is available in the control panel for popular applications such as WordPress, WooCommerce, and various forum and CMS platforms. You can also upload and install custom applications manually via file manager or FTP.
Is FTP or SFTP access included with shared hosting?
Yes, FTP and SFTP access are included with every shared hosting plan for uploading and managing your website files securely. Login credentials are provided in your welcome email and control panel.
Do shared hosting plans support Node.js or Python applications?
Higher-tier shared hosting plans include limited support for Node.js and Python applications through the control panel's application manager. For heavier or more flexible use of these languages, a VPS plan is recommended.
How do I access my website's error logs on shared hosting?
Error logs for your website can be viewed directly from the control panel's Error Log or Metrics section, helping you diagnose issues without needing server access. Logs are typically retained for a limited rolling period.
Is a staging environment available on shared hosting?
A basic staging feature is available on select shared hosting plans, letting you test changes on a copy of your site before pushing them live. For more advanced staging workflows, WordPress hosting or VPS plans offer additional tools.
WordPress Hosting
Optimized hosting built for WordPress
What makes WordPress hosting different from regular shared hosting?
WordPress hosting is optimized specifically for WordPress with tuned server configurations, built-in caching, and staging tools for faster and more reliable performance. Regular shared hosting works with WordPress too but is not optimized specifically for it.
Does WordPress hosting come with WordPress pre-installed?
Yes, WordPress is pre-installed and ready to use as soon as your account is activated, with a simple setup wizard to configure your site. You can also install additional WordPress sites through the control panel if your plan allows it.
Do you provide automatic WordPress updates?
Automatic core updates are applied by default to keep your site secure, and you can choose to enable automatic plugin and theme updates as well. You retain the option to manage updates manually if you prefer more control.
Is caching configured automatically on WordPress hosting?
Yes, server-level caching is enabled by default on all WordPress hosting plans to improve page load speed without any extra configuration. A caching plugin is also pre-installed for additional performance tuning if needed.
How many WordPress websites can I host on one plan?
The number of WordPress installations allowed depends on your plan tier, ranging from a single site on entry plans to multiple sites on higher tiers. Plan details show the exact site limit before you purchase.
Do you offer free WordPress migration?
Yes, our support team can migrate your existing WordPress site to APNCloud at no charge, including your files, database, and plugins. We coordinate the migration to minimize downtime for your visitors.
What security measures protect my WordPress site?
WordPress hosting includes a web application firewall, malware scanning, brute-force login protection, and regular automated backups. These measures work together to reduce the risk of hacks and data loss.
Can I install any WordPress theme or plugin I want?
Yes, you have full access to install any theme or plugin from the WordPress repository or upload your own from a trusted source. We recommend keeping plugins updated and from reputable developers to maintain site security and performance.
Do WordPress hosting plans include a staging environment?
Yes, WordPress hosting includes a one-click staging environment so you can test theme, plugin, and content changes safely before pushing them to your live site. Staging sites can be pushed live with a single click once you're satisfied.
Can I use WooCommerce for an online store on WordPress hosting?
Yes, WooCommerce is fully supported and can be installed with one click, and our WordPress hosting plans are tuned to handle typical store traffic and checkout processes. For very high-volume stores, a VPS plan may offer additional headroom.
What happens if a plugin update breaks my WordPress site?
Because automated backups run regularly, you can restore your site to a point before the problematic update from your control panel or ask our support team for assistance. We recommend testing major plugin updates on the staging environment first.
Do you offer managed WordPress support, or just hosting?
Managed WordPress hosting includes proactive core updates, security monitoring, and performance tuning; general troubleshooting support for plugin or theme configuration is available but building custom functionality is outside standard support scope. Development help is available through separate paid services if needed.
Can I move my WordPress site away from APNCloud later?
Yes, your WordPress site and all its data belong to you, and we can provide a full export or assist with migrating to another host at any time. There is no lock-in with APNCloud hosting.
Is multisite (WordPress Network) supported?
Yes, WordPress Multisite is supported on our WordPress hosting and VPS plans, allowing you to run a network of sites from a single WordPress installation. Enabling multisite requires a quick configuration step which our support team can assist with.
VPS Hosting
Full control, dedicated resources
What is VPS hosting and how does it differ from shared hosting?
A VPS (Virtual Private Server) gives you a dedicated slice of server resources such as CPU, RAM, and storage that are not shared with other customers, unlike shared hosting. This provides more consistent performance, greater control, and the ability to run custom software.
Do I get root access with VPS hosting?
Yes, full root (administrator) access is provided so you can install any software, configure the server environment, and manage it exactly as needed. With this control comes responsibility for keeping the server updated and secure.
Which operating systems are available for VPS plans?
We offer a range of Linux distributions such as Ubuntu, AlmaLinux, and Debian, with Windows Server available on select plans. You can choose your preferred OS image during checkout or reinstall it later from the control panel.
Can I upgrade my VPS resources later?
Yes, CPU, RAM, and storage can be scaled up as your needs grow, usually with just a short restart required to apply the changes. Upgrades can be requested from your account dashboard or by contacting support.
Is managed VPS hosting available, or only unmanaged?
Both options are available: unmanaged VPS gives you full control for advanced users, while managed VPS includes server setup, security hardening, monitoring, and ongoing maintenance handled by our team. You can choose the level of management that fits your comfort and expertise.
Do you provide a control panel license with VPS hosting?
A control panel license such as cPanel or DirectAdmin can be added to your VPS plan for an additional fee, or you can manage the server entirely via command line at no extra cost. Managed VPS plans typically include a control panel by default.
What is the difference between KVM and other virtualization types?
KVM (Kernel-based Virtual Machine) provides full hardware-level virtualization with dedicated resources and kernel independence, offering better isolation and performance than lightweight container-based virtualization. All APNCloud VPS plans use KVM virtualization for this reason.
Can I install custom software or a different OS on my VPS?
Yes, with root access you can install any compatible software, and you can reinstall the server with a different supported operating system image at any time from the control panel. Custom ISO uploads may also be available on select plans.
Can I take snapshots or backups of my VPS?
Yes, on-demand snapshots and scheduled backups are available for VPS plans, letting you restore your entire server to a previous state if something goes wrong. Snapshot storage and retention limits vary by plan.
What happens if my VPS runs out of disk space?
You will receive an alert as disk usage approaches your VPS's allocated storage, and you can free up space or upgrade your plan to add more storage. Running completely out of space can affect your applications, so we recommend acting on the alert promptly.
Can I resize my VPS without losing data?
Yes, resizing a VPS to add more CPU, RAM, or storage does not erase your data, though a brief reboot is usually required to apply the new resources. We recommend taking a snapshot before major resizing as a precaution.
Do you offer VPS hosting with dedicated IP addresses?
Yes, every VPS plan includes at least one dedicated IPv4 address, with additional IPs available as an add-on for plans that need them, such as running multiple SSL sites on separate IPs. IPv6 addresses are also included by default.
What is the difference between an unmanaged and self-managed VPS?
Unmanaged and self-managed are the same thing in our lineup: you receive the server with no configuration or maintenance from our side, and you are fully responsible for setup, updates, and security. Managed VPS is the alternative where our team handles these tasks for you.
Can I host multiple websites on a single VPS?
Yes, since you have root access, you can configure your VPS with a control panel or web server to host as many websites as your allocated resources comfortably support. There is no artificial limit imposed by us on the number of sites.
Dedicated Servers
An entire server, yours alone
What is a dedicated server and when do I need one?
A dedicated server gives you an entire physical machine reserved exclusively for your use, with no resource sharing with other customers. It is best suited for high-traffic websites, resource-intensive applications, or businesses with strict compliance and performance requirements.
Are dedicated servers customizable?
Yes, you can choose your CPU, RAM, storage type and capacity, and network configuration when ordering, and additional customization is available on request. Our team can help recommend a configuration based on your workload.
Do I get full root or admin access to my dedicated server?
Yes, full root or administrator access is provided so you have complete control over the operating system, software, and configuration. This also means you are responsible for server security unless you choose a managed plan.
What is the difference between managed and unmanaged dedicated hosting?
Unmanaged dedicated hosting gives you the hardware with no software support, ideal for experienced sysadmins, while managed dedicated hosting includes OS setup, security patching, monitoring, and technical support from our team. Managed plans cost more but reduce your day-to-day administration workload.
What network uptime and bandwidth do dedicated servers include?
Dedicated servers are backed by a network uptime guarantee and generous bandwidth allowances detailed on each plan's specification page. Additional bandwidth can be purchased if your traffic exceeds the included allowance.
Can I request hardware upgrades after ordering a dedicated server?
Yes, you can request additional RAM, storage, or other hardware upgrades at any time by contacting our sales or support team. Upgrades are scheduled with minimal downtime and billed based on the new configuration.
Do you offer DDoS protection for dedicated servers?
Yes, network-level DDoS protection is included by default on all dedicated server plans to help keep your server online during attack attempts. Additional advanced protection tiers are available for high-risk applications.
How long does it take to provision a new dedicated server?
Standard configurations are typically provisioned within a few hours, while custom hardware builds may take one to three business days depending on component availability. You will receive server access details by email as soon as provisioning is complete.
Can I choose my own operating system for a dedicated server?
Yes, you can choose from a range of supported Linux distributions or Windows Server during ordering, and reinstall a different supported OS later if your needs change. Custom OS images may be accommodated on request.
Do dedicated servers come with RAID storage configuration?
Yes, RAID configurations such as RAID 1 or RAID 10 are available on most dedicated server plans for data redundancy, and the specific RAID options are listed alongside each server configuration. Our team can advise on the right RAID level for your workload.
Is remote reboot (KVM/IPMI) access available for dedicated servers?
Yes, remote KVM/IPMI access is included so you can reboot, reinstall, or troubleshoot your server at the hardware level even if it becomes unreachable over the network. This is provided through a secure web-based console.
Can I add extra IP addresses to my dedicated server?
Yes, additional IP addresses can be added to your dedicated server for a fee, subject to justification requirements from regional internet registries for larger IP blocks. Contact our sales team to request additional IPs.
What happens if a hardware component fails on my dedicated server?
Our data center team monitors hardware health and will proactively replace failed components such as drives or memory, typically with minimal service disruption thanks to redundant configurations. Critical hardware failures are addressed under our support SLA.
Do you offer colocation services alongside dedicated servers?
Yes, colocation services are available for customers who own their own hardware and want to house it in our secure data center with power, cooling, and network connectivity. Contact our sales team for colocation pricing and requirements.
Business Email
Professional email on your domain
What is business email hosting and how is it different from free email?
Business email hosting lets you use a professional address on your own domain (such as [email protected]) rather than a generic free provider address, along with more storage, security, and administrative controls. It presents a more professional image and gives you full ownership of your email data.
How many email accounts can I create?
The number of mailboxes included depends on your business email plan, ranging from a handful of accounts on starter plans to larger allowances on higher tiers. Additional mailboxes can usually be added for a per-account fee.
What is the storage quota per mailbox?
Each business email plan specifies a storage quota per mailbox, shown on the plan comparison page, with higher-tier plans offering more space. You can monitor usage from your email control panel.
Can I access my business email via webmail, Outlook, and mobile apps?
Yes, business email supports webmail access from any browser as well as standard IMAP, POP3, and SMTP protocols for desktop clients like Outlook and mobile apps like the default iOS or Android mail apps. Setup guides with the exact server settings are provided in your welcome email.
Do you support IMAP, POP3, and SMTP configuration?
Yes, all three protocols are supported, and the specific server addresses, ports, and encryption settings are available in your account dashboard and documentation. Our support team can help configure any email client if needed.
How do I set up SPF, DKIM, and DMARC records?
These authentication records are added through your domain's DNS settings, and we provide the exact record values along with setup guides for each. Configuring them correctly improves email deliverability and reduces the chance of your messages being marked as spam.
Do you provide spam and virus filtering?
Yes, incoming and outgoing mail is scanned by spam and antivirus filtering to reduce unwanted and malicious messages reaching your inbox. Filter sensitivity can be adjusted from your email control panel.
Can I migrate my existing mailboxes to APNCloud?
Yes, our team can help migrate your existing emails, contacts, and folders from another provider to your new APNCloud business email account. Migration timing depends on mailbox size and the source provider's export options.
Can I set up email forwarding and autoresponders?
Yes, email forwarding rules and autoresponders (out-of-office replies) can be configured from your email control panel for any mailbox on your domain. Multiple forwarding rules and autoresponder schedules are supported.
Does business email support shared/group mailboxes?
Yes, shared or group mailboxes are supported, allowing multiple team members to access a common inbox such as info@ or support@ your domain. Permissions for shared mailboxes are managed from the control panel.
Can I set up a catch-all email address for my domain?
Yes, a catch-all address can be configured to receive mail sent to any address at your domain that does not match an existing mailbox. We recommend using this carefully since it can also increase spam volume.
Is there a limit on the size of email attachments I can send?
Attachment size limits depend on your business email plan and are listed in your plan details, with typical limits designed to accommodate normal business use. For larger file sharing, we recommend using a cloud storage link instead.
Can I use my business email with a custom mobile app or CRM?
Yes, since standard IMAP, POP3, and SMTP protocols are supported, your business email can be connected to most third-party mobile apps, CRMs, and marketing tools that accept standard email account credentials. API-based integrations may require additional configuration depending on the tool.
What happens to my email if I cancel my hosting plan?
Email data is retained for a limited grace period after cancellation to allow you to export or migrate it, after which it is permanently deleted per our data retention policy. We recommend backing up important emails before canceling any plan.
SSL Certificates
Secure your site with HTTPS
What is an SSL certificate and why do I need one?
An SSL certificate encrypts data transmitted between your website and its visitors, enabling the secure HTTPS padlock in browsers. It protects sensitive information, builds visitor trust, and is also a ranking factor for search engines.
Which types of SSL certificates does APNCloud offer?
We offer free domain-validated SSL certificates included with hosting, as well as premium Domain Validation (DV), Organization Validation (OV), and Extended Validation (EV) certificates for businesses needing a higher level of verification. Wildcard and multi-domain certificates are also available.
Is a free SSL certificate included with hosting plans?
Yes, a free SSL certificate is included and automatically installed with all shared, WordPress, and most VPS hosting plans. It renews automatically so your site stays secure without manual action.
What is the difference between DV, OV, and EV certificates?
DV certificates verify only domain ownership and issue quickly, OV certificates additionally verify the requesting organization, and EV certificates require the most thorough vetting and display the strongest visual trust indicators. The right choice depends on your business type and the level of trust you want to convey to visitors.
How do I install an SSL certificate on my website?
Free certificates included with hosting are installed automatically with no action required from you. For premium certificates, our team can install it for you, or you can install it yourself through your control panel's SSL manager.
How long does SSL certificate validation and issuance take?
Domain-validated certificates are typically issued within minutes to a few hours, while organization- and extended-validation certificates can take one to five business days due to manual verification steps. You will be notified by email once your certificate is issued.
What happens if my SSL certificate expires?
An expired certificate will cause browsers to show a security warning to your visitors until it is renewed. Free certificates renew automatically, and we send renewal reminders in advance for paid certificates to help avoid any lapse.
Do you offer wildcard SSL certificates for subdomains?
Yes, wildcard SSL certificates are available to secure a domain and an unlimited number of its subdomains under a single certificate. This is useful if you run multiple subdomains such as shop.yourdomain.com or blog.yourdomain.com.
Will my website show a security warning if I do not have an SSL certificate?
Yes, modern browsers display a "Not Secure" warning for websites without SSL, especially on pages with forms or checkout processes, which can reduce visitor trust. Installing an SSL certificate resolves this warning.
Can I use one SSL certificate for multiple domains?
Yes, a multi-domain (SAN) SSL certificate can secure several distinct domains under a single certificate, which is convenient if you manage more than one website. Alternatively, a wildcard certificate covers one domain and all its subdomains.
Do I need to reinstall my SSL certificate after switching hosting plans?
If you upgrade or move within APNCloud hosting, your free SSL certificate is typically reinstalled automatically as part of the migration. Premium certificates purchased separately may need to be reissued or reinstalled, and our support team can assist.
What is Let's Encrypt and does APNCloud use it?
Let's Encrypt is a widely trusted certificate authority that issues free, automated domain-validated SSL certificates, and it is the technology behind the free SSL included with our hosting plans. Certificates from Let's Encrypt renew automatically every 90 days without any action needed from you.
Can I bring my own SSL certificate purchased elsewhere?
Yes, you can upload and install an SSL certificate purchased from another provider through your control panel's SSL manager. Our support team can help with installation if you run into any issues.
Does SSL improve my website's search engine ranking?
Search engines have confirmed that HTTPS is a ranking signal, so having SSL enabled can provide a small positive effect on search visibility in addition to its security benefits. It is considered a baseline requirement for modern websites rather than an advanced SEO tactic.
Billing & Payments
Plans, pricing, and payments
What payment methods does APNCloud accept?
We accept major debit and credit cards, along with regional and online payment methods shown at checkout. Available options may vary depending on your country.
Can I pay in installments?
Most plans are billed for the full selected term (monthly, yearly, etc.) at checkout rather than in installments. If you need a custom billing arrangement for a larger order, please contact our sales team.
What billing cycles are available?
You can choose monthly, yearly, or multi-year billing on most hosting and email plans, with longer terms typically offering a lower effective price. Domains are billed annually or for the multi-year term you select.
What is your refund policy?
Eligible new hosting purchases can be refunded within a specified money-back guarantee period as stated on the plan's order page; domain registrations, renewals, and certain add-ons are generally non-refundable once processed. Full terms are available in our Terms of Service.
Will I be notified before my service renews?
Yes, we send renewal reminder emails ahead of your domain or hosting renewal date so you can review, update payment details, or cancel if needed. Enabling auto-renewal ensures uninterrupted service without manual action.
Can I upgrade or downgrade my plan mid-cycle?
Yes, upgrades can typically be applied immediately with a prorated charge for the remainder of your billing cycle. Downgrades are usually scheduled to take effect at the start of your next billing cycle.
Are there hidden setup or cancellation fees?
No, all pricing is displayed transparently at checkout with no hidden setup fees; cancellation can be done anytime from your account without penalty, subject to the refund terms for the specific service. Any applicable fees, such as domain redemption after expiry, are clearly disclosed.
How do I update my payment method or billing information?
You can update your card details, billing address, and invoice information anytime from the Billing section of your account dashboard. Changes apply automatically to your next scheduled charge.
Can I get an invoice or receipt for my purchase?
Yes, an invoice is automatically generated for every purchase and renewal, and can be downloaded anytime from the Billing section of your account dashboard. Invoices include full itemized details for your records.
Do you offer discounts for long-term or multi-year plans?
Yes, longer billing terms such as annual or multi-year plans typically come with a lower effective monthly price compared to monthly billing. Current promotional pricing is shown at checkout for each term option.
What currency will I be billed in?
Pricing and billing currency are displayed at checkout based on your selected region, with major currencies supported for most markets we serve. Your bank or card provider may apply its own conversion if your card is issued in a different currency.
Can I use a different domain and hosting billing cycle?
Yes, your domain and hosting can be on different billing cycles; for example, a domain billed annually and hosting billed monthly, since they are separate services in your account. Each service's renewal date is tracked independently in your dashboard.
What happens if my payment fails on renewal?
If a renewal payment fails, we will retry the charge and send you a notification to update your payment method before the grace period ends. Services may be suspended if payment is not resolved within the grace period, though data is retained for a limited time.
Can I request a custom quote for a large order?
Yes, for large VPS, dedicated server, or reseller orders, our sales team can prepare a custom quote based on your specific resource and support requirements. Contact sales through the website to start the conversation.
Support & Security
Help and protection, always
What support channels does APNCloud offer?
We provide support through live chat, a ticketing system, and email, with phone support available on select plans. You can reach us directly from your account dashboard.
What are your support hours?
General support is available extended hours to cover multiple time zones, with details listed on our support page. Higher-tier VPS and dedicated plans include priority support with faster response targets.
Do you provide 24/7 emergency support for outages?
Yes, our infrastructure and network operations team monitors servers around the clock, and emergency tickets related to outages are prioritized regardless of the time. Status updates for major incidents are posted on our status page.
How do I open a support ticket?
Log in to your account, go to the Support section, and submit a new ticket describing your issue along with any relevant screenshots or error messages. You will receive updates by email as our team responds.
What security measures protect my hosting account?
We use firewalls, intrusion detection, malware scanning, and DDoS mitigation across our infrastructure, along with two-factor authentication available for your account login. Regular security patching is applied to shared platform components.
Do you provide automatic backups?
Yes, most hosting plans include automated periodic backups of your files and databases, with a self-service restore option available from your control panel. Backup frequency and retention period vary by plan tier.
What is your server uptime guarantee?
We target a high network and server uptime, backed by a service level agreement detailed in our Terms of Service, with credits available if the guaranteed threshold is not met. Uptime status can be tracked on our public status page.
How will I be notified about scheduled maintenance?
We send advance email notifications for any planned maintenance that may affect service availability, along with updates on our status page. Maintenance is scheduled during low-traffic windows whenever possible to minimize impact.
Do you provide two-factor authentication (2FA) for account login?
Yes, two-factor authentication can be enabled on your APNCloud account from the security settings for an additional layer of login protection. We strongly recommend enabling it for all accounts.
What should I do if I suspect my account has been compromised?
Contact our support team immediately through live chat or a priority ticket so we can help secure your account, reset credentials, and review recent activity for unauthorized changes. Enabling two-factor authentication afterward helps prevent future incidents.
Do you offer a Web Application Firewall (WAF) for hosting plans?
Yes, a Web Application Firewall is included on shared, WordPress, and select VPS plans to filter malicious traffic and common attack patterns before they reach your website. Additional WAF rule customization is available on higher-tier plans.
Is my data encrypted at rest and in transit?
Yes, data is encrypted in transit using TLS/SSL for control panel, email, and website traffic, and sensitive stored data is protected using industry-standard encryption practices. Specific encryption details can be provided for compliance-related inquiries.
How do I check the current status of APNCloud's services?
You can check real-time service status, ongoing incidents, and scheduled maintenance on our public status page, which is updated by our operations team during any event. Subscribing to status updates will notify you by email of any changes.
Can I set up account-level activity alerts or notifications?
Yes, you can enable email notifications for key account activity such as logins from new devices, billing changes, and support ticket updates from your account notification settings. This helps you stay informed of important changes without needing to log in constantly.