1. Purpose and Scope
This Billing & Renewal Policy explains how APN CLOUD LTD (“APNCloud”, “we”, “us”, or “our”) charges for services, issues invoices, processes recurring payments, handles renewals, manages overdue balances, and deals with billing-related disputes, credits, cancellations, and eligible refunds. It applies to customers who purchase or renew services through APNCloud, including Shared Hosting, Reseller Hosting, Cloud VPS Hosting, Managed Cloud VPS, Dedicated Servers, domain-related services, SSL certificates, email hosting, software licences, add-ons, and other digital or infrastructure services that APNCloud may offer from time to time.
This Policy forms part of the APNCloud Terms of Service. It should be read together with the Terms of Service, Refund Policy, Acceptable Use Policy, Privacy Policy, Service Level Agreement, Domain Registration Policy, and any product-specific terms shown on an order form, quotation, invoice, or service page. If a product-specific billing term expressly conflicts with a general provision in this Policy, the product-specific term will apply to that product to the extent of the conflict, subject to applicable law.
By placing an order, paying an invoice, enabling automatic renewal, or continuing to use a paid APNCloud service after renewal, the customer agrees to the billing rules that apply to that service. Nothing in this Policy limits any mandatory consumer or statutory rights that cannot lawfully be excluded.
2. Business and Billing Identity
APNCloud services are offered under the APNCloud brand by APN CLOUD LTD, company number 17284647, with its registered office at 82A James Carter Road, Mildenhall, England, IP28 7DE, United Kingdom. Customers should ensure that invoices, payment instructions, support communications, and billing notices originate from APNCloud or an authorised payment provider used by APNCloud.
APNCloud may use third-party payment processors, acquiring banks, digital wallets, merchant-of-record providers, fraud-prevention providers, tax providers, or other billing partners to accept or administer payments. The name shown on a bank or card statement may therefore differ from “APNCloud” where the payment provider uses its own merchant descriptor or acts as merchant of record. Where legally or operationally required, the checkout page or receipt will identify the relevant payment provider.
Customers must not send payments to bank accounts, wallet addresses, payment links, or individuals that have not been presented through an official APNCloud checkout, invoice, Client Area, or verified billing communication. If a customer is uncertain about a payment instruction, they should contact [email protected] before sending funds.
3. Prices, Currencies and Displayed Charges
Prices are shown in the currency displayed on the relevant product page, order form, quotation, invoice, or checkout. APNCloud may support more than one billing currency. The currency selected or assigned when an order is created may become the billing currency for that service, and it may not always be possible to change the service currency after activation.
Unless clearly stated otherwise, displayed prices exclude taxes, duties, bank fees, foreign-exchange charges, card-issuer charges, intermediary fees, or other third-party charges that may apply to a transaction. Where APNCloud is required to collect tax, the amount may be calculated and added at checkout or on the invoice. Where a merchant-of-record provider is used, that provider may calculate, collect, report, or remit tax in accordance with its role and applicable law.
A customer paying in a currency different from the currency of the invoice may incur conversion fees or exchange-rate differences charged by the customer’s bank, card issuer, wallet provider, or payment service. APNCloud does not control those third-party rates or fees and will generally treat the amount received against the invoice currency as the amount paid.
4. Invoices and Billing Records
APNCloud issues invoices through its billing system for services that require payment. An invoice may include the service name, billing period, due date, quantity, applicable taxes, credits, discounts, setup fees, domain fees, add-ons, and other amounts relevant to the order or renewal. Customers are responsible for reviewing invoices and notifying APNCloud promptly if they believe an invoice contains an error.
Invoices and billing notices may be delivered electronically through the APNCloud Client Area and by email. Customers are responsible for maintaining a working email address and checking the Client Area for invoices, due dates, renewal information, payment receipts, and billing notices. Failure to receive or read an email does not automatically cancel a valid invoice or renewal obligation.
An invoice marked “Paid” confirms that APNCloud’s billing system has recorded payment for that invoice. Payment may remain subject to reversal, chargeback, bank rejection, fraud review, or provider settlement. If a payment is later reversed or found to be unauthorised, the related invoice may be reopened and the associated service may become subject to suspension or other action.
5. Accepted Payment Methods
Available payment methods may include card payments, bank transfers, PayPal, Skrill, Wise-related payment options, Paddle, or other gateways and methods made available by APNCloud at checkout. Availability can vary by country, currency, product, invoice amount, customer history, risk assessment, technical availability, or the rules of the payment provider.
The appearance of a payment method on one invoice does not guarantee that the same method will remain available for future payments. APNCloud may add, remove, restrict, or temporarily disable a payment method where reasonably necessary for security, provider compliance, fraud prevention, technical maintenance, regional availability, or business reasons.
APNCloud does not claim to be endorsed, approved, sponsored, or partnered by a payment brand merely because its services can be paid through that provider. Each payment provider may apply its own terms, privacy notices, verification procedures, transaction limits, restricted-business rules, and dispute processes. Customers may be required to agree to those provider terms separately.
6. Payment Processors and Merchant of Record Arrangements
When APNCloud uses a standard payment processor, APNCloud remains the seller of the service while the processor facilitates collection of the payment. In some cases, APNCloud may use a merchant-of-record provider, such as Paddle where available. A merchant of record may act as the legal seller for the payment transaction, process the customer’s payment, calculate or collect applicable taxes, issue transaction documentation, and administer certain refund or dispute functions under its own terms.
Where a merchant-of-record arrangement applies, the checkout and transaction documentation should identify that arrangement. The customer may therefore see the merchant-of-record provider’s legal name or billing descriptor on a card or bank statement. Any provider-specific buyer terms presented during checkout will apply to the payment transaction in addition to the APNCloud service terms.
Payment provider availability is not guaranteed. References in this Policy to PayPal, Skrill, Wise, Paddle, card processors, or any other provider mean “where offered and available” and do not represent a promise that the provider will be available to every customer or for every APNCloud product.
7. Payment Authorisation and Recurring Charges
By submitting payment details and completing a purchase, the customer authorises APNCloud and its authorised payment providers to charge the selected payment method for the amount shown at checkout or on the invoice. Where the customer chooses, enables, or accepts automatic renewal or a recurring billing arrangement, the customer also authorises recurring renewal charges for the relevant service until automatic renewal is disabled, the service is cancelled, or the recurring authority otherwise ends.
The exact timing of an automatic charge may depend on the billing system and payment provider. APNCloud may attempt to collect a renewal payment on or shortly before the service due date where automatic payment is enabled. A payment method stored with a third-party provider may be represented in APNCloud by a token rather than by full card or account details.
Customers are responsible for ensuring that their selected payment method remains valid and has sufficient funds or credit. Updating a payment method does not necessarily pay an already overdue invoice unless the customer or billing system separately applies the payment to that invoice.
8. Billing Cycles
Services may be offered on monthly, quarterly, semi-annual, annual, biennial, triennial, one-time, usage-based, or other billing cycles. Not every cycle is available for every product. The order form or invoice will identify the billing cycle selected by the customer.
A billing cycle determines the period for which the service is charged; it does not necessarily guarantee that all pricing, included third-party licences, taxes, or external supplier costs will remain unchanged forever. Where APNCloud commits to a fixed prepaid term, APNCloud will honour the agreed price for that prepaid term unless a correction is required by law, a clear pricing error occurred, or a product-specific agreement provides otherwise.
At the end of a billing period, an active recurring service will normally renew for the next corresponding period unless it is cancelled, renewal is disabled where applicable, payment is not made, or APNCloud has notified the customer that the service will not be renewed.
9. Automatic Renewal
Automatic renewal is intended to reduce accidental service interruption. Where auto-renewal is enabled, APNCloud or its payment provider may automatically charge the authorised payment method for the next billing period. Customers should review renewal settings in the Client Area and disable automatic renewal before the renewal charge if they do not want the service to renew automatically.
APNCloud may send advance renewal or invoice reminders, but the customer remains responsible for monitoring the service due date and renewal setting. A failure to receive a reminder does not by itself invalidate an authorised automatic renewal.
If an automatic renewal charge succeeds, the service will generally be renewed and the renewal payment will be treated as a renewal payment rather than a new initial purchase. Renewal payments are normally final and non-refundable under the APNCloud Refund Policy, except where required by applicable law, where APNCloud made a billing error, or where a specific provider or product rule grants a different right.
10. Manual Renewal
Where automatic renewal is not enabled or supported, customers must pay the renewal invoice manually before the applicable due date. APNCloud may generate renewal invoices in advance so that customers have time to make payment.
A service is not considered renewed merely because a renewal invoice has been generated. Renewal is generally completed when valid payment has been received and recorded, subject to any registry, supplier, licensing, fraud-review, or provisioning requirements.
Customers using manual bank transfer or another method that can take time to settle should pay sufficiently early to avoid interruption. APNCloud is not responsible for delays caused by the customer’s bank, intermediary bank, wallet, payment provider, incorrect payment reference, or failure to provide proof of payment when reasonably requested.
11. Failed, Declined or Reversed Payments
A payment may fail because of insufficient funds, expired payment credentials, issuer restrictions, authentication failure, incorrect information, payment-provider risk controls, regional restrictions, or other reasons outside APNCloud’s control. APNCloud may retry an authorised recurring payment where the billing system or provider supports retry attempts.
If payment fails, the customer remains responsible for paying the outstanding invoice before the applicable suspension or termination point. APNCloud may notify the customer of the failure and may ask the customer to use a different payment method.
If a previously completed payment is reversed, returned, rejected, recalled, or charged back, APNCloud may treat the associated invoice as unpaid. The customer may be required to repay the outstanding balance and any reasonable direct costs permitted under applicable law before normal service is restored.
12. Due Dates, Grace Periods and Overdue Accounts
Each invoice shows a due date. Customers should pay by that date unless another written arrangement has been agreed. APNCloud may allow a grace period for certain hosting services, but a grace period is a discretionary operational allowance unless expressly promised as part of a product.
When an invoice becomes overdue, APNCloud may send reminders and may restrict new orders, upgrades, transfers, or support actions that depend on the account being in good standing. Continued non-payment may result in service suspension and, after the applicable retention period, termination.
Domain names, licences, SSL certificates, dedicated infrastructure, and other third-party or time-sensitive services may have different expiry or suspension rules. A general hosting grace period should not be assumed to apply to a domain registry, software vendor, data-centre supplier, or other third-party service.
13. Suspension for Non-Payment
APNCloud may suspend a service when an invoice remains unpaid after the due date and any applicable grace period. Suspension may make websites, email, databases, control panels, servers, DNS functions, or other service features unavailable.
Suspension does not normally cancel the outstanding invoice or extend the paid service period. A customer whose service is suspended for non-payment may be required to pay all overdue amounts before restoration. Restoration may take reasonable processing time after payment is confirmed.
APNCloud will make reasonable efforts to avoid unnecessary interruption, but customers are responsible for maintaining timely payment. APNCloud is not liable for losses caused by a lawful suspension for non-payment except to the extent liability cannot be excluded under applicable law.
14. Termination for Extended Non-Payment
If an overdue balance remains unpaid beyond the applicable suspension and retention period, APNCloud may terminate the service and delete associated data. Termination may be irreversible. Once data has been deleted from active systems and available backups in accordance with retention practices, APNCloud may be unable to restore it.
The timing of termination can vary by product. Dedicated servers, VPS services, licences, domains, and third-party services may be terminated or released according to supplier or registry deadlines. Customers should not rely on an unpaid service remaining recoverable indefinitely.
Termination does not waive amounts lawfully owed for services already provided. Where applicable, APNCloud may retain billing records necessary for accounting, fraud prevention, dispute handling, tax, or legal compliance even after service data has been deleted.
15. Domain Registration, Renewal and Expiry Charges
Domain services involve third-party registries and registrars and are subject to their rules. Registration, renewal, transfer, redemption, restore, premium-domain, and other registry-related fees may be charged separately from hosting.
Domain registration or renewal fees are generally non-refundable once the registry or registrar has successfully processed the transaction, except where required by law or where the provider permits cancellation. A domain renewal payment is not covered as a new initial hosting purchase simply because it appears on the same invoice.
Customers are responsible for renewing domains before expiry. An expired domain may stop resolving, may enter grace or redemption status, may incur additional restoration fees, and may ultimately be deleted or registered by another party. APNCloud cannot guarantee recovery of an expired domain.
16. Third-Party Licences, SSL Certificates and Add-ons
Software licences, SSL certificates, control-panel licences, security products, email services, and other third-party digital products may be billed by APNCloud as add-ons or standalone services. These items may have supplier-specific billing periods, activation rules, renewal dates, and refund restrictions.
Where a third-party licence or certificate has already been issued, activated, allocated, or purchased from a supplier on the customer’s behalf, the related charge may be non-refundable even if the customer later cancels the associated hosting service. Any such restriction should be disclosed in the relevant product terms or Refund Policy.
If a supplier changes its pricing, tax treatment, licence model, or product availability, APNCloud may adjust future renewal pricing after providing notice where reasonably practicable. A price change will not retroactively alter a fully paid past billing period.
17. Taxes, VAT and Similar Charges
Customers are responsible for taxes and government charges that lawfully apply to their purchase unless APNCloud or a merchant-of-record provider is legally responsible for collecting and remitting them. Applicable tax may depend on the customer’s billing location, business status, tax registration, product type, and the rules of the jurisdiction involved.
Customers requesting business tax treatment or an exemption must provide accurate and valid information where required. APNCloud or its payment provider may validate tax information and may correct tax treatment on future invoices if the information is invalid or incomplete.
Where Paddle or another merchant-of-record provider processes a transaction, that provider may be responsible for determining, collecting, and remitting relevant sales tax, VAT, GST, or similar transaction taxes. The customer should rely on the tax information shown at the applicable checkout and on the resulting receipt or invoice.
18. Billing Errors, Duplicate Payments and Overpayments
Customers should contact APNCloud promptly if they believe they were charged incorrectly. APNCloud will review the relevant invoice, transaction, gateway record, service dates, and account history.
If APNCloud confirms a duplicate payment or billing error, APNCloud may correct the invoice, reverse the duplicate transaction where possible, issue an account credit, or return the eligible amount to the original payment method. The exact remedy may depend on the payment provider, settlement status, currency, transaction age, and applicable law.
If a customer intentionally sends more than the invoiced amount, the excess may be retained as account credit unless another arrangement is agreed. APNCloud is not responsible for bank, card, wallet, intermediary, or currency-conversion fees charged by third parties when a payment or refund is processed.
19. Refunds and the 14-Day Initial Purchase Period
Eligible first-time purchases may qualify for a refund when a valid refund request is submitted within 14 days of the initial purchase date, subject to the APNCloud Refund Policy. The 14-day period applies only to services expressly eligible for the initial-purchase refund and does not automatically apply to every product sold by APNCloud.
After the applicable 14-day refund period, payments are considered final and non-refundable unless required by applicable law or APNCloud confirms a billing error. Renewal payments made after the first billing cycle are normally non-refundable. Domain registrations and renewals, redemption or restore fees, software licences, SSL certificates, third-party services, setup fees, dedicated resources, and other non-recoverable supplier costs may also be excluded from refunds as described in the Refund Policy.
Approved refunds will normally be returned to the original payment method used for the transaction. APNCloud may require reasonable verification before issuing a refund to prevent fraud or payment diversion. Refund processing time depends on the payment provider, bank, card network, currency, and settlement process.
20. Cancellations
A customer may request cancellation of an eligible service through the method provided in the APNCloud Client Area or by another authorised process communicated by APNCloud. Cancelling a service and obtaining a refund are separate matters. A cancellation can stop future renewal without creating a right to refund a payment that is already final.
Customers should submit cancellation requests before the next renewal charge if they do not want another billing cycle. If automatic renewal has already been processed before a cancellation request is received, the resulting payment will be treated under the Refund Policy and applicable law.
Where a customer chooses cancellation at the end of the current paid term, the service may remain active until that term expires. Where immediate cancellation is selected or required, access may end sooner. Customers should back up data before the service is terminated.
21. Chargebacks and Payment Disputes
Customers should contact APNCloud before initiating a chargeback or external payment dispute when the issue can reasonably be resolved through normal billing support. This allows APNCloud to investigate duplicate charges, cancellation requests, service problems, refunds, or unauthorised transactions promptly.
A chargeback does not automatically cancel the underlying service agreement or prove that an invoice was invalid. If a chargeback or payment dispute causes a payment to be reversed, APNCloud may treat the associated invoice as unpaid while the dispute is pending and may suspend affected services where reasonably necessary to prevent further loss or fraud.
APNCloud will not impose improper penalties for a customer exercising lawful payment-dispute rights. However, where a dispute is demonstrably fraudulent or abusive, APNCloud may restrict future payment methods, require additional verification, or decline future orders, subject to applicable law.
22. Fraud Prevention and Payment Verification
APNCloud and its payment providers may use automated and manual checks to reduce fraud, account takeover, unauthorised payments, chargebacks, sanctions risk, and other abuse. A payment may be held for review even after an invoice appears paid.
APNCloud may reasonably request additional verification when a transaction presents elevated risk. Verification may include confirmation of account ownership, payment ownership, business information, billing address, contact details, intended service use, or identity information where proportionate and lawful.
Failure to complete a necessary verification may delay activation, limit payment methods, or result in cancellation and an appropriate return of eligible funds. Personal information collected for these purposes will be handled in accordance with the APNCloud Privacy Policy and applicable data-protection law.
23. Price Changes and Renewal Pricing
APNCloud may change prices for future billing periods because of infrastructure costs, supplier charges, licence fees, exchange-rate movements, taxes, market conditions, service improvements, or other legitimate business reasons. A price change will normally apply at a future renewal rather than to a billing period that has already been fully paid.
Where reasonably practicable, APNCloud will provide advance notice of a material renewal-price increase. Notice may be provided by email, Client Area notification, invoice, or other reasonable electronic method.
Customers who do not accept a future renewal price may cancel the affected service before the renewal takes effect. Continuing the service and paying the renewal invoice constitutes acceptance of the renewal price for that billing period.
24. Customer Billing Responsibilities
Customers are responsible for maintaining accurate billing contact details, reviewing invoices, monitoring due dates, keeping payment methods current, and cancelling unwanted recurring services before renewal. Customers should also retain copies of important receipts and transaction references.
A customer must not knowingly use stolen, unauthorised, forged, or fraudulently obtained payment credentials. Business customers must ensure that the person placing an order or approving payment has authority to bind the business.
Customers should promptly report suspected account compromise, unauthorised payments, incorrect billing information, or payment-provider messages that appear suspicious. APNCloud may refuse to discuss sensitive billing details with a person who cannot reasonably verify authority over the account.
25. Mandatory Rights and Consumer Protections
Nothing in this Policy is intended to remove rights that a customer has under applicable law and that cannot legally be waived or limited. If a mandatory consumer rule, payment rule, or statutory cancellation right applies to a particular transaction, that rule will prevail over an inconsistent provision of this Policy to the extent required.
Some APNCloud services are digital services or begin provisioning soon after purchase. The legal treatment of cancellation and withdrawal rights can depend on the customer’s location, whether the customer is acting as a consumer or business, the type of service, and whether performance has begun with the customer’s consent.
Where APNCloud is legally required to provide additional notices or obtain specific consent before immediate performance, APNCloud may include those notices or consents in the checkout process.
26. Changes to this Billing & Renewal Policy
APNCloud may update this Policy to reflect changes in services, billing systems, payment providers, legal requirements, taxes, supplier arrangements, fraud controls, or business operations. The latest version will be published on the APNCloud website with an updated effective date.
A material change will generally apply prospectively. Where required by law or where a change materially affects an existing recurring service, APNCloud will provide reasonable notice before the change takes effect.
Customers should review this Policy periodically, especially before renewing a long-term service. Continued use of a service after an updated Policy takes effect constitutes acceptance to the extent permitted by law.
27. Billing Support and Contact
Questions about invoices, renewals, payment failures, duplicate charges, cancellations, refunds, or billing records should be directed to APNCloud through the official Client Area or by email at [email protected].
Customers should include the relevant invoice number, transaction reference, service name, and a clear explanation of the issue. Customers should not send full card numbers, card security codes, passwords, or other unnecessary sensitive credentials by email or support ticket.
Website: https://apncloud.com
Legal entity: APN CLOUD LTD Company number: 17284647 Registered office: 82A James Carter Road, Mildenhall, England, IP28 7DE, United Kingdom
Customer Acknowledgement
By purchasing, renewing, or continuing to use an APNCloud paid service, the customer acknowledges that they have had the opportunity to review this Billing & Renewal Policy together with the Terms of Service and other policies incorporated into the service agreement.